Anonymous User
March 28, 2025
Unfortunately, hygiene is lacking in the hotel. This should be a top priority, especially in a thermal hotel. The bathrooms are dirty and worn. The service staff didn't even smile or appear friendly. As a guest, you were neither greeted nor said goodbye to during your meal, and you didn't feel welcome during your meal either. The food itself is fine; you can't expect much in terms of value for money. But again, I must emphasize the poor service and disinterest of the staff. There was a very unpleasant lack of enthusiasm on the part of the staff. Room cleaning was very poor; they only changed the towels. The swing and slide in the children's area were dangerous; they were only hastily tied together, and the seat belts, etc. were broken. Reception was unprofessional and untrained, with no help when it came to questions and also disinterest. In general, the staff stand there as if they were waiting for the bus and chat among themselves, but don't think it's important to look at or greet the guests. We had booked a massage, and during the treatment, other guests burst into the hammam and washed themselves off. When we asked, we were told that management allowed it. Unfortunately, I cannot recommend the hotel. There seems to be a clear lack of management or rather, management itself does not exist.
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